We can collect your return for a small fee, or you can send it back to us yourself. Please keep hold of all the original packaging until you're sure you want to keep the order. If you decide your order isn't suitable for any reason you can return it - just let us know within 50 days of receiving it.
#PLANET WAVES PATCH CABLE FULL#
Some items are only eligible for the money-back guarantee if they are returned to us unused and sealed in the original packaging.įor full information on our returns policy, please refer to our returns and refunds information page. We're unable to accept returns of any custom-made items designed to work together as a unique package.
#PLANET WAVES PATCH CABLE FREE#
If the fault occurs within the first 180 days of your ownership, we'll collect the goods and deliver them back to you free of charge. If your goods develop a fault within the warranty period, we'll quickly repair or replace the item for you. If your order arrives damaged, or is incorrect, let us know within 14 days of receiving it and we'll arrange for a free collection. We do everything we can to make sure the right item reaches you in perfect condition. If you decide it's not suitable, you can return it to us for an exchange or a refund, providing the product is in 'as new' condition and in its original packaging.
Once the product is delivered, you'll have 50 days to decide that you definitely want to keep it. All of our products are new unless stated and come with a 50-day money-back guarantee and a 5-year warranty as standard. Items that are out of stock, sold out or otherwise unavailable are subject to price changes that may be because of price rises and market fluctuations that are outside of Sky Music's control.You can purchase from Gear4music with complete confidence and peace of mind. Yes we price match! Read the full policy here before applying via the 'Price Match - Found A Better Price?' link on a product.Īdvertised prices only apply to items currently in stock and ready to ship. Please see Studio 19 terms & conditions for their return policy. The 30 Day Returns Policy does not extend to orders made under a Studio 19 Rental agreement. with multiple returns in a short period of time without a valid reason. Sky Music reserve the right to revoke return privileges to any one individual abusing this 30 Day Returns Policy, i.e. Sky Music reserve the right to refuse a return we believe may be an abuse of this policy. For metro-Melbourne orders we charge a flat rate of $18 for change of mind swaps and exchanges & returns and staff will advise for interstate, rural and Victorian areas outside of the metro-Melbourne area.ĭISCLAIMER:The 30 Day Returns Policy stated above is not a comparison or ‘try before you buy’ style service. Please see the full policy for conditions, exemptions and procedures. If you are not satisfied with your new product for any reason you may return it for a refund, exchange or store credit within 30 days of purchase. Here at Sky Music, we want you to be 100% happy with your purchase. If you are approved, we will process the return as a refund, exchange or store credit as quickly as possible. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will be in contact to notify you that we have received your returned item. We will get back to you as possible with a Return Authorisation and instructions. To initiate a return please provide the requested information in the " Returns & Exchanges Form". If you are having trouble tracking your order, please feel free to contact us for assistance! Tracking details will be emailed to you as soon as your order has been processed for shipping. If you have any concerns, or require an item to be delivered by a certain date, please contact us so that we can try our best help you receive your order on time. Delivery times may take longer for rural/ remote areas. If for any reason there may be a delay, we will contact you within 2 business days. Orders are dispatched within 1 -2 business days and usually takes 2-5 business days to arrive within Australia. Please feel free to contact us prior to checkout for more information. We apologise in advance if this affects you. This may result in a partial shipping cost after checkout or orders being refunded and cancelled due to our usual courier services being unable to service certain rural areas. If this applies to your order we will be in contact ASAP after checkout. Large and Heavy items (Large Amps and Cabinets, Pianos, Drum Kits)Ĭustomers outside of Australian Metro areas please be advised that we cannot offer free shipping on bulky items to certain rural areas.Orders that may incur a shipping surcharge: That is why on top of our Best Price Guarantee, we offer free shipping on most orders over $100. At Sky Music we are committed in offering the best prices in Australia.
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